Complaints Policy

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COMPLAINTS POLICY

1. Introduction: This document set out our complaints policy. If you are a User of Memo Modo, this Complaints Policy forms part of your agreement with us.
2. Who we are and how to contact us: Memo Modo is a Florida based company. Main business address is 8345 NW 66 ST, Miami, Florida 33166.
3. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the https://magazine.membersandmodels.com . In addition, the term “business days” means any day which is not a Saturday, Sunday or public holiday.
4. Who can use this Complaints Policy? Whether or not you are a User of Membersandmodels.com, you can use this Complaints Policy via the report abuse link at bottom  to alert us to any complaint which you have relating to Membersandmodels.com.
5. How to make a complaint: If you have a complaint about Memo Modo (including any complaint about Content appearing on magazine.membersandmodels.com or the conduct of a User), please send your complaint to support@membersandmodels.com or use our abuse link at bottom of homepage including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates. If you are unable to contact us by email, please write to us at the following address: 8345 NW 66 ST. Miami, Florida 33166
6. How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content under section 5 above:
   1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
   2. if we require further information or documents from you, we will contact you to let you know;
   3. we will in good faith investigate your complaint within seven (7) business days;
   4. if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
   5. if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
7. How we will deal with complaints related to copyright infringement: Complaints related to copyright infringement must be submitted in accordance with our https://magazine.membersandmodels.com/p/dmca, and we will respond to copyright infringement complaints as set out in such policy.
8. How we will deal with other complaints: Following receipt of other complaints:
   1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
   2. if we require further information or documents from you, we will contact you to let you know;
   3. we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on membersandmodels.com and we are satisfied that the Content otherwise breaches our rules, we will act quickly to remove such Content;
   4. we are not obligated to inform you of the outcome of your complaint.
9. Unjustified or abusive complaints: If you are a User of magazine.membersandmodels.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.
10. If you would like to file a complaint, please contact our company complaints department via email support@membersandmodels.com. All compaints will be reviewed and addressed within 7 business days via email reply to your complaint.